Who we are
VIPI is operated by Y.M DIRECT IMPORT L.T.D (company number 514486372), located at Hashar 15, Mazor 7316000, Israel. This policy explains how we handle personal information when you visit the VIPI website, contact us, subscribe to updates, or place an order.
Information we collect
We may collect information you provide directly, including your name, company name, email address, phone number, billing and shipping address, country, city, postal code, order notes, newsletter preferences, and messages sent to customer support.
When you use the site, we may also collect technical and usage information such as your IP address, browser and device information, pages viewed, cart activity, cookie identifiers, and security logs. For orders paid by direct bank transfer, we may record payment confirmation and transaction-reference information needed to match the payment to the order. We do not offer card payments through the VIPI checkout at this time.
How we use information
We use personal information to operate the website, maintain your cart, process and fulfil orders, arrange worldwide shipping, communicate about an order, provide support, manage returns, prevent fraud and abuse, maintain security, comply with legal obligations, and improve our services. We use newsletter information only where you have requested or consented to receive marketing communications, and you may unsubscribe at any time.
Cookies and similar technologies
VIPI uses cookies and similar technologies that are necessary for WordPress and WooCommerce to operate, including remembering cart contents, maintaining sessions, supporting checkout, and protecting the site. Additional analytics or marketing technologies will be described and, where required, presented for consent before they are enabled.
How we share information
We may share information only as reasonably necessary with service providers that help us host and operate the website, process orders, deliver products, provide customer support, secure the service, or comply with law. These may include WordPress and WooCommerce technology providers, Hostinger hosting services, email providers, shipping or fulfilment partners, professional advisers, and public authorities where disclosure is legally required. We do not sell personal information for money.
International processing
Because VIPI offers worldwide shipping and uses service providers in different countries, personal information may be processed outside your country. Where required, we use appropriate safeguards and limit processing to what is necessary for the relevant service.
Retention
We retain order and transaction records for the period required for operational, accounting, tax, fraud-prevention, and legal purposes. Other information is kept only for as long as necessary for the purpose for which it was collected or until a valid deletion request is completed, subject to legal obligations.
Your choices and rights
Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of your personal information, and to object to or withdraw consent for certain processing. These rights may be subject to legal exceptions. You may also disable non-essential cookies through available controls and unsubscribe from marketing emails.
Age restriction
VIPI products and checkout are intended only for adults who have reached the legal age applicable in their country or jurisdiction. We do not knowingly accept orders from persons who are not legally eligible to purchase the product.
Security
We use reasonable administrative, technical, and organisational measures to protect personal information. No online system is completely secure, and customers should not send unnecessary sensitive information through open contact forms or email.
Changes to this policy
We may update this policy when our services, providers, or legal obligations change. The current version and its effective date will be posted on this page.
Contact
Privacy questions may be sent to peleg@puffiz.co.il or by post to Y.M DIRECT IMPORT L.T.D, Hashar 15, Mazor 7316000, Israel.
Effective date: 19 September 2026.